Technical Support Specialist I
FLSA Classification
Exempt
Reports to
Support & Engineering Manager
Date
Nov 28, 2023
JOB DESCRIPTION
Summary/Objective
The Technical Support Specialist I will provide engineering support for elevator control systems.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
● Assist customers in:
o troubleshooting, resolving, electro-mechanical control equipment problems on Elevator Systems.
● Assistance via:
o phone, email, and occasional travel on site, across North America.
● Input/Record findings of problems.
● As member of the team, schedule include rotating on-call/after hours
Competencies
● Education, Knowledge, and/or Experience in the field of Electronics, Electrical, Mechanical, Engineering Drawings, Software.
● Work with minimal to no supervision.
● Very strong interest in providing good service to customers.
Work environment
The work environment includes primarily working indoors in an office space. Occasional travel.
Physical demands
Includes prolonged periods sitting at a desk and working on a computer.
Frequently required to stand, walk, sit, use hands and reach with hands and arms. Ability to lift and/or move 25 pounds.
Additional eligibility requirements
N/A
Work authorization/security clearance requirements
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Affirmative Action/EEO statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, disability status, protected veteran status or any other characteristics protected by law.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $45,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person