Responsible for assisting the Catering Sales Manager in acquiring, maintaining and servicing catering customers
Essential Functions
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Assist Catering Sales Manager in the organization of special events and catering orders
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Available to work a variety of hours, days and shifts, including weekends
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Safely and effectively use and operate all necessary tools and equipment
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Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
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Ability to multitask calmly and effectively in a busy, stressful environment
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Work in a confined, crowded space of variable noise and temperature levels
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Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
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Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
Key Responsibilities and Duties
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Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
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Greet guests with a warm, sincere smile
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Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
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Assist in overseeing catered events
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Assist with special projects when required by Partners, GMs or Managers
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Complete server training
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Become proficient in servicing catering calls
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Answer incoming catering calls and emails; respond or distribute to the appropriate person
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Email, fax or mail collateral and materials to prospective clients
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Update client list as property of LEYE
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Maintain, update and organize files, sales materials and supplies
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Assist with developing and writing catering proposals and contracts
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Attend weekly catering meetings and communicate all pertinent information to appropriate personnel
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Order and maintain party supplies, decorations and equipment
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Maintain a list of preferred third party vendors
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Comprehend and maintain incentive programs for LEYE catering personnel and customers
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Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures
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Understand and respond knowledgeably to questions about the restaurant and menu
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Use sales techniques to present and encourage current promotions to guests
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Follow all steps of service
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Understand and follow the food allergy procedure and special orders/restrictions
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Comply with all safety and sanitation guidelines and procedures
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Successfully complete alcohol awareness training
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Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
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Get along well with others and be a team player
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Other duties will be assigned as needed