JOIN OUR WINNING CUSTOMER SERVICE TEAM WITH A FORTUNE 100 COMPANY!!!
BASE PLUS BONUS OPPORTUNITY!!!!!!
WE HAVE BEEN NAMED BY FORTUNE - 100 BEST COMPANIES TO WORK FOR® LIST FOR THE 8TH CONSECUTIVE YEAR!
Join our team! As a member of the First American family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. First American has created an award-winning culture and has been named to the and to more than 50 regional Best Places to Work lists.
What You Will Do:
- Answer calls from inquiring homeowners, existing customers, agents, brokers and title/escrow customers.
- Troubleshoot inbound calls from existing customers (as indicated above) and redirect calls to proper departments as required.
- Process Real Estate Applications/contracts.
- Process various contractual changes, such as renewals, new contracts, option ads, drops contract exclusions, cancellations and credit card updates.
- Process auto-renewal preventions.
- Process and send Real Estate invoices as required.
- Process seller’s coverage cancelation/Overcome cancelation requests.
- Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction.
- Consistently perform compliant wrap-ups.
- Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker agreements.
- Keep abreast of industry, contract coverage and limits, process and procedures.
Requirements
- 1-3 years inbound call center sales experience.
- High School Diploma or equivalent
- Must be fluent in speaking, ready and writing Spanish
- Previous sales experience
- Exceptional customer service skills
- Excellent oral, written communication and listening skills.
- Ability to clearly and effectively communicate to both external and internal customers.
- Excellent organizational skills (Multi-tasking, prioritizing and follow up).
- Type minimum of 45 words per minute.
- Working knowledge of Windows and Microsoft Office.
- Basic math skills required.
- Knowledge of the real estate or mortgage industry helpful.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Tuition reimbursement
- Vision insurance
Compensation package:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- No weekends
Travel requirement:
Work Location: Remote