ESSENTIAL FUNCTIONS:
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.
Assists guests by opening and closing car doors carefully and welcoming them in a friendly manner. Responsible for custody of guest luggage by properly tagging and presenting claim check to guest. Transports luggage to Bell Captain via the luggage room. Directs delivery men to service entrance and makes every effort to keep undesirable people from entering the hotel by notification of Supervisor and/or Security. Ensures that a smooth flow of traffic in front of Hotel is maintained and "no parking" areas are kept clear. Maintains good grooming at all times by being properly uniformed and refraining from personal conversation at front entrance with other employees. Responsible for accurate and careful loading and unloading of tour and junket luggage ensuring that all baggage is properly tagged. Position is located in a cigarette‑smoke environment.
EDUCATION/SKILLS/EXPERIENCE:
Open. Requires poise and a pleasant personality. One year previous experience as a Bell Person or Door Person preferred.
DISCLAIMER:
"This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments