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Monitor and evaluate all department daily scheduling and activities to ensure the successful operation of hotel facilities, services and amenities.
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Partner with GM to create a positive work environment
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Serve as a support resource for front line staff in all departments.
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Conduct daily walk-through and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, food & beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance.
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Plan, organize and delegate daily operational activities against forecasted business volume.
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Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
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Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
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Intervene, assist and document instances of guest or employee incidents.
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Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary.
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Maintain the integrity of the hotel’s compliance with the company’s safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines.
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Fulfill shift(s) as Manager on Duty as assigned.
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Provide management support and coverage in other areas of hotel (as needed)
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Conduct guest services meetings and ensure employees are kept informed
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Train front desk/guest services, night audit staff on all Company and Brand standard programs
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Train front desk/guest services, night audit, staff on rewards programs and requirements
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Establish consistent Standard Operating Procedures Ensure staff is in compliance with Company Appearance and Grooming standards, including.
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Ensure that the staff is in proper uniform including name tags and in good condition
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Respond to all guest inquiries, complaints and special requests.
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Create work environment where staff are motivated, productive and positive
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Track all of corporate accounts
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Oversee smooth operation of breakfast service (as applicable)
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Perform other duties that may be assigned by Supervisor or Manager.
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A minimum of 2 years’ previous hotel operations and leadership experience, to include successful management of medium to large staff
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Previous experience with a major hotel brand is a plus (i.e. Hilton, Marriott).
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Exceptional service orientation, with keen ability to focus and deliver on guest needs
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Reliable and responsible character, with exceptional follow up and attention to detail.
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Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.
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Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
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Excellent verbal and written communication skills
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Knowledge of Microsoft Office Suite
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Familiar with operation of office equipment e.g.- copier, printer, facsimile machine etc.
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Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
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Must be able to stand or sit for an extended period of time. use arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl.
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The employee frequently is required to walk, climb or balance, talk and hear.
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May be required to regularly lift and/or move objects weighing less than or equal to 25 pounds and infrequently lift and/or move up to 50 pounds.
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Must be capable of effectively using close vision, distance vision, and color vision.
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Able to operate in mentally and physically stressful situations
Pay Range: $45,000-50,000 per year (range may vary depending on background and experience)