Florida Window and Door is the 20th largest Home Improvement company in the Nation! We serve the state of Florida, specializing in the installation of residential Impact Windows and Doors.
We take pride in providing superior customer service and we are currently seeking someone with hospitality and office experience for our Customer Support Specialist role. This is highly responsible customer service-oriented work and focuses on providing timely status updates to our customers about their project.
Customer Support Specialist Duties:
- Responsible for communicating with our customers and providing them with clear and accurate project information.
- Utilizing our internal client information database, and communicating with other departments to obtain project information updates as needed.
- Responsible for updating database with information communicated to customer.
- Responsible for composing and preparing replies to customer inquiries independently using word processing software (Outlook).
- Using correct and updated application forms to assist with filling out permit applications forms with clear and accurate customer and property information within various municipalities/Counties.
- Mailing application forms to customers for signatures.
Qualifications:
- Graduation from high school or an equivalent recognized certification.
- Minimum of two (2) years of diversified general office/clerical experience.
- Experience with providing customer service in person and over the telephone and via email in an office environment.
Required Knowledge, Skills, and Abilities:
- Thorough knowledge of business English, spelling, grammar.
- Ability to perform word processing and/or data entry.
- Ability to compose effective and accurate correspondence.
- Ability to establish and maintain effective working relationships with other employees and the general public.
Preference for: Basic knowlede of Contruction Business Processes
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to commute/relocate:
- Lake Worth Beach, FL 33460: Reliably commute or planning to relocate before starting work (Required)
Experience:
- general office/clerical: 2 years (Required)
Work Location: In person