Summary: Triage nursing staff is responsible for the safe, appropriate and timely evaluation of patient symptoms via the telephone.
Goal: The goal of telephone triage services is to improve continuity of care, avoid unnecessary visits to the emergency department, reduce parent and patient anxiety, reduce risks of medical complications, and provide information for self-care.
Some but not all shifts may be worked from home once fully trained. Weekend shifts (Saturdays & Sundays, typically from 8 am to 10 am) are paid at time and a half.
Primary Responsibilities:
- Triage phone calls
- Schedule appointments as warranted
- Utilize Barton Schmitt protocols to provide appropriate patient advice and teaching
- Notify previous day sick visit parent/patient for progress update and document feedback
- Notify parent/patient who have recently visited an emergency department or clinic for status and schedule follow-up appointment as warranted.
- Obtain/receive STAT results and forward to ordering provider
- Notify parent/patient of test results (lab values, radiology reports etc.)
- Schedule tests/procedures ordered by provider
- Review lab & radiology results when provider in not available, forward abnormal findings to on-call provider
- Schedule urgent specialty appointments requested by provider
- Manage all refill requests or forward to provider as warranted (controlled substances etc.)
- Monitor Patient Portal for patient inquiries and refill requests
- Correspond with Massachusetts Department of Children and Families and document all such correspondence
- Refer parent/patient for crisis evaluation, Sexual Assault Nursing Examiner (SANE) evaluation or ED visit as warranted
Skills/Abilities/Competencies Required:
PRIOR EXPERIENCE WITH PEDIATRIC TRIAGE IS PREFERRED
- Current Massachusetts license to practice as a registered or practical nurse
- Current CPR Certification
- Comply with all local, state and federal privacy and confidentiality rules and regulations
- Good judgement and critical thinking skills
- Ability to follow written and oral instructions
- Compassionate and caring manner with patients and families
- Excellent communication skills; written, verbal, auditory and technical
- Functions well in a high stress environment and under time pressure
- Works well independently
- Ability to prioritize tasks in a busy environment
- Computer skills and software aptitude
Job Types: Full-time, Part-time
Pay: From $35.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Medical specialties:
Physical setting:
Standard shift:
Weekly schedule:
- Monday to Friday
- Rotating weekends
License/Certification:
- LPN or RN Massachusetts or Compact License (Required)
Ability to Relocate:
- Newburyport, MA 01950: Relocate before starting work (Required)
Work Location: Hybrid remote in Newburyport, MA 01950