Why You Should Apply:
- Embrace a business casual dress code and a comfortable work environment.
- Gain excellent promotional and growth opportunities, with your contributions highly visible and valued.
- Work in a non-call center environment, promoting a collaborative and supportive atmosphere.
Job description
This full-time Self Storage CSR position is located at our office near I-225 and Alameda in Aurora, CO. This position serves various self-storage facilities remotely from our Colorado office, and does not require any travel. Your primary focus will be assisting customers with inquiries, reservations, and support. This role requires excellent communication skills, attention to detail, and the ability to work independently. Slow periods will include other office, admin, and marketing work.
Responsibilities:
- Maximize customer interactions to deliver legendary customer experiences and satisfaction
- Build customer relationships via inbound and outbound phone calls, email, and chat.
- Assist with account inquiries, reservations, cancellations, and payment processing.
- We help keep our customers current with payments by making reminder and collection calls.
- Proactively reach out to customers for follow-up.
- Address customer concerns promptly and professionally.
- Update customer accounts and ensure accurate data entry.
- New customer follow-up utilizing our CRM.
- Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
Required Skills:
- Ability to connect over the phone
- Exceptional verbal and written communication with customer service experience.
- Strong technical aptitude and proficiency in computer systems.
- Computer literate, tech savvy, and a fast typer.
- Comfortable using MS Office Suite.
- Self-motivated with a positive attitude and detailed organizational skills.
- You need to be able to multi-task
Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Aurora, CO 80012: Relocate before starting work (Required)
Work Location: In person