As a Customer Care Associate with The Meet Group, you will join an industry-leading Trust & Safety team focused on supporting members of our mobile apps -- MeetMe, Skout, Tagged, Growlr -- in addition to supporting video users of industry partners that implement our live streaming product on their platforms.
This is a full-time, permanent, work-from-home position open to residents of Pennsylvania & New Jersey in commutable distance to our New Hope, PA headquarters for occasional team events. Candidates should only apply if they have a private home-based workspace, high-speed Internet suitable for reliable remote work, and the availability to focus on assigned tasks during set work hours. Laptop and desktop display are company-provided. Applicants must be 18 or older & authorized to work in the United States.
Work Schedules:
When applying, please indicate schedule preference in a cover letter.
- Sunday, Monday, Tuesday, Wednesday, Thursday - 8am-5pm ET
- Friday, Saturday, Sunday, Monday - 8am-7pm ET
Responsibilities:
- Providing support via email & phone
- Investigating & addressing Terms of Service violations
- Escalating safety-related matters to law enforcement
- Reviewing user-generated content including photo uploads, text, and video
- Compiling & processing cash rewards redeemed by video content creators
- Analyzing purchase & virtual gift activity
- Assisting with other duties / projects as assigned
Requirements:
- Private home-based workspace, high-speed Internet, and availability to focus on assigned tasks during set work hours
- Working regularly scheduled weekend days & holidays
- Customer Service experience (in a remote / metrics-driven role preferred)
- Computer / smartphone / social media savvy; working knowledge of iOS, Android, Mac/PC, MS Office, Google Workspace
- Excellent written & verbal communication skills
- Ability to follow documented processes & procedures, and quickly adjust when coached
- High School Diploma or GED equivalent (College degree preferred)
Compensation:
- $22.00/hour ($45,760/year)
Benefits & Perks:
- Comprehensive health insurance
- 401(k) match
- Generous paid time off program
- Optional overtime opportunities
- Paid training
Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Holidays
Application Question(s):
- Are you willing and able to work scheduled weekend day(s) and holidays?
- Will you be able to reliably commute to New Hope, PA 18938 as needed?
Work Location: Hybrid remote in New Hope, PA 18938