The Loss Prevention Officer performs grounds patrol or guard desk duties to maintain order, enforce rules/regulations and ensure observance of all applicable laws.
Essential Functions
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Comply with Mainsail’s Core Values
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Patrol lobby, common areas and associate areas regularly
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Communicate with management, investigate disturbances, complaints
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Complete necessary shift summaries and reporting as dictated by property and company requirements
- Obtain assistance for accident victims
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Act as example for safety and security practices
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Utilize judgment regarding courses of action towards troublesome guests
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Assists management and enforcement officers in emergency situations
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Ensure all guest/associate contact is professional and courteous
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Performs related duties to include assistance with deliveries, tasks initiated by supervisors
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Be familiar with the organization of the Hotel and know the function of each department
- Attend meetings/training as required by management
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Other duties as assigned by management to assist our guests
Qualification Standards
Education & Experience
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High school graduate
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One year of security experience required
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Security Officer Certification from State of Florida optional
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Valid Drivers’ License/State of Florida
- Excellent customer service skills
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Excellent communication skills, both verbal and written
Physical Demands
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Ability to sit or stand for extended periods of time
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Ability to communicate clearly
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Corrected vision to normal range
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Ability to lift 20 pounds
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Long hours sometimes required
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Following ergonomic safety practices re: lifting and movement; using standard safe trade practices using personal protective equipment
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Use of OSHA-mandated and/or proper/accepted work practices (e.g., lockout-tag out, confined space, “hot work” work above ceiling practices)
Mental Demands
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Must be able to read and understand directions.
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Must be able to communicate with guest/customers to understand needs and convey solutions
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Must be able to manage multiple priorities
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Make sound judgments quickly
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Work on multiple tasks, making appropriate progress towards deadlines
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Able to work independently, take direction and provide direction to others
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Manage differing personalities within the hotel and the community
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Maintain the highest degree of confidentiality
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Ability to work effectively in stressful, high pressure situations
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Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary