This role in summary
Whirlpool is currently seeking qualified candidates for Tech-Line Virtual Appliance Technician (Remote).This will be a remote role.
In this rolewill be responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Senior Representative is also responsible for cross-functional communication and collaboration to create the desired customer experience.
Your responsibilities will include
- Reading and understanding wiring diagrams, tech sheets, and technical literature
- Provide technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances
- Provide detailed information on new or emerging issues to Quality and Engineering teams
- Identify and communicate business and content gaps for continuous improvement efforts
- Bilingual Canadian French and English
- Work for extended periods of time at a desk
- Converse using a headset. A headset will be provided to you.
- Learn through direct instruction and self-study
- Handle company confidential information
- Schedules may include a set shift between the hours of 8 am - 8 pm in your own time zone
- You can work this job remotely from anywhere in the US
- Provide an in‐home office environment that is ergonomic, comfortable, and in its own space separate from the living space
- Provide office equipment other than the PC (desk, chair, lighting)
- Working cell phone that can use for multi-factor authentication, either using the okta app or SMS text
- Provide a quiet environment during work hours with no distractions
- Cable or DSL internet service must be available in your area with a 12 mpbs download and 2 mbps upload. Satellite service is not acceptable. WI-FI is not acceptable. A wired ethernet cable connection is required
Minimum requirements
- High School Diploma or GED
- 1+ years of experience in Electrical and Mechanical Operations
Preferred skills and experiences
- Some experience with installation, diagnostics, or repairs of Major Appliances
- Trade School or Associates Degree in Mechanical, Electrical, or Automotive Engineering
- Excellent communication (oral and written) and organizational skills
- A basic understanding of how to leverage numerous and different technologies
- Customer Service Experience and/or Call Center Operations
- Knowledge of continuous improvement and/or lean principles
Job Type: Full-time
Pay: $57,200.00 - $66,450.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you have 1+ years of experience in Electrical and Mechanical Operations ?
- Are you fluent in Canadian French and English?
Education:
- High school or equivalent (Required)
Work Location: Remote