ESSENTIAL JOB FUNCTIONS:
- Ensures that the organization’s voice and messaging are consistent across all channels and align with the lending strategy. This includes providing input and reporting on lending and industry trends.
- Projects a positive attitude with members and employees consistent with Credit Union 1’s core values and mission statement in order to maintain and contribute to a high level of member service.
- Assists with supervising training, takes corrective action, and evaluates staff on a regular and timely basis to motivate and retain employees capable of meeting department goals and objectives. Demonstrates effective observations and coaching skills when dealing with member interactions.
- Assists with establishing department wide KPIs to ensure the department meets its assigned goals. Works and assists staff with achieving goals at an individual and group level. Periodically reviews department operations and suggests changes in procedure or policy to increase the department success in meeting its goals and objectives.
- Assists with preparing and providing reports, summaries, etc., regarding loan activity and any other reports summaries as requested by the Consumer Loan Manger or the VP of Consumer Loans. Recommends updates to the loan policy and procedural changes with regard to changes in regulations/laws and communicates change to appropriate staff.
- Ability to work outside of normal business hours is required specifically to maintain availability for dealers in case of business inquiries or questions and to generate a broader presence with the dealers to promote better service for existing or potential CU1 members.
Lending Operations:
- Communicates in writing, by telephone and in person with members regarding adverse action on loan denials, loan conditions, counter offers, questions, terms, and any other questions or information regarding loans, in a timely, accurate and courteous manner.
- Ability to handle difficult member situations in a professional and courteous manner. Think outside the box and find creative solutions in accordance with the credit union’s established policies and procedures.
- Reviews and decides appropriate action to be taken on loan applications. Exercises exceptional judgment in loan decisions to reduce the potential for delinquent accounts. Approves loans outside of underwriter authority.
- Assists with reviewing, monitoring and taking corrective action with regard to all areas of the loan process. Ensures that all steps are completed in a timely manner and appropriate turnaround time is maintained for loan applications.
- Assists with the review and decisions of employee loans, MA Rewrites, loan extensions and rate exceptions.
- Works closely with the Dealer Relationship Coordinator(s) on communication, events and areas for improvement with the indirect lending channel.
- Is knowledgeable of and cross-sells all credit union services i.e. opening new accounts, opening checking accounts, Debit Cards, obtaining direct deposits, MBP, Debt Protection and GAP.
- Takes lead on all Temenos testing by organizing Consumer Loan employees to help test upgrades and updates in the system to ensure everything is functioning at the optimal level.
Regulatory & Compliance:
- Ensure compliance with all applicable federal and state laws and regulations set forth by NCUA, CUNA and other government authorities. Comply with credit union policies and procedures specifically regarding Bank Secrecy Act (BSA), Office of Foreign Asset Controls (OFAC), Military Lending Act (MLA), and all fair lending laws.
- Monitors, maintains and trains all areas of consumer loan compliance i.e. Fair lending, OFAC, MLA, BSA, etc. Ensures compliance in the area of BSA and contract tracking. Follows up and corrects errors found during the quality assurance review of new accounts and loans.
- Completes the monthly address report from Compliance.
ADDITIONAL RESPONSIBILITIES:
- Is the department’s morale coach, consistently looking for innovative ideas to increase engagement for both employees that are remote and working in person.
- Approves and maintains timecards and Consumer Loan scheduling calendar.
- Assists in the department’s participation in every aspect of the Record Retention program. This includes the creation, identification, use, storage, and destruction in accordance with the policy.
- Meets the current standards as established for the department or branch in the completion of all assigned duties. Supports the credit unions goals and directives.
- Assists the Consumer Loan Manager and Vice President of Consumer Loans with maintaining quality service and controlling costs; also assists with various projects to ensure the department meets its assigned goals.
- Perform other duties as assigned.
QUALIFICATIONS:
High school graduate. Minimum of two years previous lending experience and two years’ experience supervising others in a financial institution are required. Good written and oral communication skills are required. A proven ability to train and coach employees on selling credit union products and booking loans efficiently. Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act, Military Lending Act, Fair Lending, anti-money laundering laws, regulations (BSA/AML), the policy for compliance with office of foreign assets control laws and regulations (OFAC).
Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled.
Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense.
Thank you for your interest in this opportunity with Credit Union 1!
Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.
EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.