The Service Technician 2 plays a vital role in maintaining the operational efficiency and aesthetic standards of a Class A multifamily property. This position requires a skilled technician who is dedicated to delivering exceptional service to residents and supporting the company's core values and culture.
Essential Duties:
- Safety and PPE: Work safely at all times and use proper Personal Protective Equipment (PPE).
- Customer Service: Provide exceptional customer service to teammates and residents, ensuring a positive and professional experience.
- Core Values and Culture: Support and uphold the company’s core values and culture in all interactions and tasks.
- Effective Communication: Communicate in a timely and effective manner with residents, teammates, and management.
- Curb Appeal: Maintain the property's curb appeal to meet the Billingsley Standard.
- Work Orders: Complete emergency and routine work orders, and apartment make-ready tasks promptly and efficiently.
- General Repairs: Repair or replace floors, ceilings, walls, siding, roofing, doors, door hardware, windows, screens, and other general building items.
- Tools and Equipment: Apply knowledge of the use and care of hand and power tools and equipment.
- Troubleshooting: Troubleshoot, diagnose, repair, and replace HVAC systems (including hands-on training with HVAC specialists), plumbing (including water heaters), electrical systems, and appliances.
- Roof Access: Perform work that may include accessing flat or low slope roofs and using ladders safely.
- Vendor Interaction: Interact professionally with contractors, vendors, and suppliers.
- Technology Use: Utilize computers, smartphones, and tablets to perform job duties.
- Record Maintenance: Maintain accurate records of daily mechanical rounds and other required documentation.
- Sustainability: Observe and comply with the company's sustainability initiatives and culture.
- Preventative Maintenance: Conduct preventative maintenance within units, common areas, and mechanical rooms.
- Pool and Spa Maintenance: Maintain pools, spas, and fountains, including chemicals, logs, and safety equipment (community specific).
- Continuous Learning: Stay up to date on Grace Hill e-learnings and other required training modules.