Qualifications
- Work authorization (Required)
- Associate (Preferred)
Job Content
- Team up with IT groups for Windows environment support
- Printer/fax/copier and Video conference equipment configuration and maintenance
- OA/RD tickets/requests follow-up and urgent incident escalation in day-today work
- Routine desktop/laptop hardware and software installation and troubleshooting, including virus/malicious programs clean up on problematic Windows clients
- IT hardware inventory (laptop/desktop, spare parts) maintenance
- Attend and actively participate in local OA ticket review meetings on a monthly basis
- Escalate outstanding issues to local IT manager in accordance with published guidelines
- Be able to work overtime on requested business demands such as office move support in the weekend
Requirements
- Solid experience with Windows platform support and relevant troubleshooting
- Basic Linux (Ubuntu, macOS) operation and troubleshooting
- Experience with Cisco IP phone and Video Conference system maintenance
- Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP, DHCP protocols
- Solid experience with MS Office365 support • Experience in antivirus/malware incidents cleanup on Windows platform
- Good communication skills and customer-oriented • Good problem-solving skills and be able to work independently
- Be able to remote support users over the phone • Hold a positive working attitude and be a committed team player
- Provide basic user training on IT fundamental services introduction
- Must be detail-oriented, accurate, and well organized
- Knowledge of the Remedy Incident Management system is a plus
- The ability to speak spanish is a plus
Job Types: Full-time, Contract
Pay: $23.00 - $30.00 per hour
Experience level:
Schedule:
- Monday to Friday
- Weekends as needed
Education:
Language:
License/Certification:
- Driver's License (Required)
Work Location: In person