Within the spirit of “Making People’s Dreams Come True”, this position is responsible for coordinating the dining room personnel, scheduling reservations, seating guests, and maintaining a clean and sanitary environment for the guests. These duties are accomplished while delivering Raving Fans customer service to both internal and external customers.
Part-Time, On Site
Responsibilities:
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Answer the phone with the proper greeting.
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Schedule dining reservations and arrange parties or special services for diners.
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Use paging systems/waiting lists accurately.
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Provide accurate wait time quotes.
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Greet guests, escort to tables, and provide menus.
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Seat guests according to an assigned seating plan or rotation.
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Coordinate activities of dining room personnel to ensure prompt and courteous service to patrons.
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Inspect dining room serving stations for neatness and cleanliness.
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Replenish linens and other dining room supplies for tables and serving stations.
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Prepare non-alcoholic beverages and expedite food orders.
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Create a positive experience at the front door.
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Bus and sanitize tables as needed.
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Open doors, where applicable.
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Welcome and thank guests.
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Answer questions - accurately and politely.
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Maintain a clean and organized waiting area.
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Direct guests to areas and restrooms.
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Assemble to-go orders if needed.
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Provide restaurant information as needed.
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Monitor the restaurant’s atmosphere.
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Complete restroom checks as needed
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Perform all opening, running, and closing duties
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Master service skills such as guest service focus, position knowledge, stay's organized, follows service standards