As a Customer Relationship Specialist I or II in our Global Specialty Division you will provide support to Underwriting and Underwriting Ops Teams.
WORK ARRANGEMENTS: This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (San Antonio, TX, Hartford, CT, Lake Mary, FL, Charlotte, NC, Scottsdale, AZ, Naperville, IL, New York, NY or Danbury, CT) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
RESPONSIBILITIES:
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Candidate is responsible for completing renewal processes such as:
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Prep renewal files at the OSC Renewal Review step; including all necessary reports before sending to the underwriting team
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Handle renewal notices within compliance guidelines for all products based on underwriting direction.
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Prepare renewal spreadsheets to provide key information about upcoming renewals for underwriters. Use judgment to identify when declinations are necessary based on thorough system search and understanding specific business rules for each product
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Able to complete clearance on broker submissions for new and renewal business.
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Use judgment to identify when declinations are necessary based on thorough system search and understanding specific business rules for each product.
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Enter pertinent information from broker submissions into electronic files for each perspective policy.
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Work with operations team members to complete any underwriter requests.
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Maintain appropriate volume and accuracy standards; use judgment to prioritize established workflows and functions.
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Accountable for training new and existing hires on departmental processes.
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Additional projects as dictated by the business.
QUALIFICATIONS:
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High school graduate or equivalent certification. 4-year college degree preferred
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Acceptable performance on pre-employment assessment tools
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Professional demeanor
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Able to professionally and effectively communicate amongst all levels of organization.
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Candidate possesses reliability when new business needs arise and is flexible to take on additional responsibility.
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Capable of producing adequate work volumes, resulting in quality product due to strong time management and prioritization skills.
INTERNET REQUIREMENTS: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100 Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit
http://www.speedtest.net
from your personal computer.