Shenandoah Community Health (SCH) is a Federally Qualified Health Center whose mission is to provide access to healthcare by reducing barriers to care. Our coordinated range of services includes primary care, women's health, behavioral health, oral health, HIV case management, pharmacy, lab, radiology, and a variety of support services. SCH also offers interpretation services for patients whose primary language is not English. Working at SCH is more than just a job, it is an opportunity to impact the lives of the people living in our community. Come join our team! To learn more about SCH, visit www.shencommhealth.com
Job Summary:
Under the direct supervision of the Office Practice Manager, the Patient Access Specialist - Phone Room is primarily responsible to ensure proper answering and direction of all incoming calls for the department in a friendly and professional manner and manage urgent or emergency telephone situations efficiently. Employee will be involved with several aspects of the practice including patient contact, scheduling, clerical duties, and business functions. Performs other duties as assigned.
Essential Skills and Education Requirements:
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Possess good listening and communication skills
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High school diploma or the equivalent
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Office skills including word processing, data entry, and recordkeeping principles
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Excellent time management and organizational skills
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Possess the ability to work in a courteous and professional demeanor with patients, co-workers, and community contacts.
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Previous knowledge of healthcare systems is preferred.
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Possess the ability to handle a multi-line phone.
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Demonstrate a friendly, patient, and compassionate demeanor when dealing with people, even in difficult situations.
Physical Requirements:
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Work is performed with frequent sitting.
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Occasional lifting, standing, and bending may also be necessary in this position.