We are seeking an enthusiastic and customer-oriented Chat Support Representative to join our dedicated support team. As a Chat Support Representative, you will be the first point of contact for customers seeking assistance through our chat platform. Your primary goal is to ensure customer satisfaction by resolving inquiries and issues promptly and effectively.
Chat Support Representative Duties and Responsibilities
- Respond to customer inquiries via chat promptly, providing accurate and helpful information.
- Assist customers with navigating and utilizing our products or services, addressing any questions or technical difficulties.
- Diagnose and resolve customer issues, escalating more complex problems to senior support when necessary.
- Maintain a friendly and professional demeanor in all interactions, ensuring a positive customer experience.
- Keep detailed records of customer interactions, including the nature of inquiries, the solutions provided, and any follow-up actions required.
- Achieve performance targets, including response times, customer satisfaction scores, and chat handling efficiency.
- Stay updated with product knowledge and company policies to provide accurate and current information to customers.
- Collaborate with team members and other departments to ensure seamless and effective support.
Chat Support Representative Requirements and Qualifications
- High school diploma or equivalent; a college degree is advantageous.
- Excellent written communication skills with strong grammar and spelling.
- Previous experience in customer service or chat support is a plus but not required.
- Strong problem-solving abilities and quick thinking.
- Proficiency with computers and familiarity with chat platforms.
- Ability to manage multiple chat conversations simultaneously and prioritize tasks effectively.
- High level of empathy, patience, and a commitment to delivering exceptional customer service.
Job Type: Part-time
Pay: $21.00 - $24.00 per hour
Expected hours: No less than 17 per week
Experience level:
- No experience needed
- Under 1 year
Work setting:
Education:
- High school or equivalent (Preferred)
Language:
Work Location: Remote