Sockeye was named Sage Var Parter of the Year for 2022 and is a Sage Intacct Premier Partner and a member of Sage Intacct President’s Club. Sockeye has been recognized as Growth Partner of the Year for two consecutive years in a row. We leverage technology and deep partnerships with our clients to improve business operations and financial outcomes.
Here at Sockeye, we believe in balance. We work hard, we believe in making life outside of work a priority, and we value the long-term relationships we build along the way.
Currently, Sockeye Business Solutions is seeking a ERP (Sage Intacct) Process Analyst for a 100% Remote role. The ERP Process Analyst (EA) is responsible for supporting the continued success of clients through post-implementation enhancements to client environments. Understanding each assigned client environment and strategic business goals will allow the ERP Process Analyst to provide solutions based on client requests, and also offer recommendations based on Sage Intacct’s quarterly release schedule. The ERP Process Analyst is a team player who also works well independently and has a passion for improving processes, learning new technologies,and helping others succeed.
Sockeye Team Member Expectations:
- Works and Lives by Sockeye’s Core Values
- Believe It's Possible
- Live with Integrity
- Empower to Succeed
- See the Big Picture
- Value Your Work
- Challenge the Status Quo
- Contributes to and support Sockeye's Mission & Objectives
- Demonstrates Hunger - self-motivated, hardworking, seeks knowledge/growth
- Demonstrates Humility - defines success collectively, shows confidence and lacks ego
- Demonstrates People Smarts - interpersonal awareness, great listener, engaging
- Proactive communication
- Holds yourself accountable for deliverables and deadlines
- Provided timelyand meaningful feedback to all team members
- Active participant in chats & discussions
Interpersonal Functions:
- Provide prompt, concise, and friendly communications providing high quality service.
- Superior time management skills with ability to manage priorities independently and successfully multi-task across projects, customers, and internal activities.
- Approach all situations with curiosity and is not afraid to explore the unknown
- Build positive and lasting relationships with Sockeye clients while developing an in-depth understanding of customers’ businesses.
- Advocate for clients, team members, and the product
- Work effectively independently and collaboratively in a team environment
- Customer Focused with high customer satisfaction and successful customer adoption.
- Exhibit professionalism always
Technical Functions:
- Collaborate with teams and customers to implement ERP software using Sockeye's methodology, driving on-time, in-scope, and on-budget delivery.
- Lead role on multiple simultaneous projects
- Manage workload on multiple projects simultaneously.
- Conduct requirements definition discussions.
- Design solutions.
- Configure software.
- Perform unit and integration testing
- Conduct training for customer end-users at all levels of the customer’s organization and relate system functionality to customer business requirements.
- Analyze complex business processes and interpret customer requirements into deliverable solutions (i.e. cost allocations, union payrolls, equity distributions, consolidations, etc.)
- Perform gap analysis between system functionality and client requirements.
- Demonstrate expertisewith financial and accounting functions
- Advanced proficiencywith Excel (pivot tables, vlookups, macros, etc.) for efficient data mapping, integration, and migration of customer data
- Use of standard csv file uploads and/or ability to utilizean API tool for uploading large data sets
- Demonstrate expertise in understanding and translating accounting data in excel
- Design and build light customizations utilizing Platform Services (i.e. Smart Rules & Smart Events)
- Aid in design and build of customizations to fill gaps related to system functionality where appropriate
- Assist in the conceptual design and architecture of advanced solutions
- Identify product or process gaps and/or inefficiencies
- Utilize and regularly contribute to team knowledge repository for best practices and lessons learned in form of knowledge base article
- Define and manage a customer check-in schedule working with the Account Manager and meet with assigned clients on a scheduled basis
- Encourage continuous improvement in the areas of reporting/dashboarding and automation for clients to improve their system functionality
- Understand integrations and create appropriate mappingswith 3rd party applications
- Maintain working knowledge of 3rd party applications to support Account Manager as a technical resource in seeking addon solutions
- Effectively document customer business requirements into configurable software solutions and business management processes utilizingSockeye’s best practices
- Monitor and respond to customer technical issues
- Provide pro-active outreach on new/updated functionality where client would benefit
- Able to easily identify outliers in reviewing financial data
- Build industry specific key performance indicators, reports, and dashboards
- Convey project status to clients along with identifying changes to schedule and scope
- Demonstrate expertise on project coordination and knowledge of project management methodologies
- Build and maintain project plans and work with project lead (or specialized consultants) to coordinate resourcing on individual project tasks
- Coordinate internal and client project team meetings
- Identify risks and monitor through necessary escalation channels
- Create status reports and run client status calls highlighting upcoming and overdue tasks
- Keep current with industry trends and seek solutions that can be applicable to our multiple clients simultaneously
- Any additional assignments as requested by management.
Qualifications:
- Bachelor’s degree or greater in related field or equivalent work experience
- Sage Intacct Implementation certification preferred
- Sage Intacct Accounting Specialist certification preferred
- 1-2 years’ experience in consulting
Physical Demands:
- Endure various physical movements throughout the work areas.
- Must be able to sit, type, answer phones, write correspondence, and other related activities.
- Minimal, occasional travel
We thoroughly review all applications and will contact you within 5 business days if we will be proceeding with the interview process.
Sockeye Business Solutions is an Equal Opportunity/Affirmative Action employer.
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Education:
Experience:
- Customer Support of ERP/Accounting Applications: 2 years (Required)
- Sage Intacct: 1 year (Preferred)
- Construction Accounting: 1 year (Preferred)
- Consulting: 1 year (Required)
Work Location: Remote