JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JOB DUTIES
App Management
Review building apps for brand consistency
Create and maintain app content in-line with brand standards
Manage amenity reservations that are made through app
Market and promote app usage with tenants
Meet with app developer regularly to discuss app performance and feedback
Community Management
Manages and schedules building amenities (ie. conference space, fitness facility, tenant lounges, etc.)
Special event planning for meetings and events occurring at the property for clients and tenants directly - can be large-scale
Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers at times
Coordinates property synergy between office tenants, retailers, and dining establishments
Create property programming with the goal of creating a property-wide sense of inclusion and community
Assists property management team in creating welcome collateral and events for new tenants
Responds to in-person, phone and email requests from tenants and assists in providing guidance and information to tenants in a timely manner
Manages onsite fitness center with the aid of fitness vendors or operators
Facilitates fitness instruction, classes, events, supply ordering, etc
Utilizes common areas for pop-ups and activations for tenant engagement activations
Maintains “back-end” of property app, where applicable
Manages property social media sites
Creates internal marketing messaging and collateral for property programming and events
Acts as a building ambassador, including maintaining a welcoming presence in public spaces when requested and during events
Plan robust program within property budget
Negotiate contracts with area vendors for best price, product and service
Works with Experience Management corporate team to grow a local Preferred Vendor list
Engages tenants to participate in building programming
Fosters an up-to-date knowledge for directions to festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area, including new trends
Secures and coordinates tickets to concerts, sporting events, theater productions and other events
Provides detailed reporting of the calls, emails, and requests that have come in and the type of services that has been provided and coordinated to the client and tenants
Writes, edits and sends a monthly email newsletter to tenants who have opted into the service regarding events occurring in the building and around the area, and actively seeks to grow the email list by soliciting subscribers through marketing initiatives
Provides timely and accurate To Be Invoiced (TBI) reports to the JLL Finance department to ensure accurate billing of services to clients
Stays current on knowledge of local events and cultural attractions. Researches information on these events.
Other concierge-related requests, as needed
Other reports, duties, meetings TBD
SKILLS AND APTITUDES
Experienced marketing and event planning
Independent thinking
Creatively produce ideas to create involve retailers in office space
Ability to engage tenants and visitors to participate in events and programming
Possesses foresight to organize event logistics up to 3000 attendees
Eye for clean, concise marketing collateral
Superior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
Able to think quickly and efficiently when confronted with a client or tenant request
Motivated self-starter who can work with minimal supervision
Creative problem solver
Proactive, approachable and solution-focused
Professional demeanor and appearance
Strong planning and organizational skills
Excellent interpersonal and communication skills
Takes initiative and anticipates the needs of others
Commitment to company values
Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology
EDUCATION AND EXPERIENCE
Bachelor’s Degree or equivalent work experience
At least three years’ experience in marketing and event planning, including VIP guest service
Previous concierge or VIP retail experience highly preferred
Expert-level knowledge of the local area, including current dining, retail, and entertainment trends
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.