Position Summary: Serves as the receptionist for the department main phone lines and provides customer service excellence to all callers and visitors. The office associate also provides administrative support such as filing, faxing and copying as needed.
Principal Responsibilities:
- Answers, screens, and directs all home care calls to appropriate party of location; takes comprehensive messages and forwards them promptly.
- Forward and un-forward phones to call center timely and daily.
- Obtain and distribute the on-call logs from the service timely and daily
- Provide callers with appropriate information about the home care programs and\or organization
- Greet screen and announce all visitors to the department
- Ensure all staff have checked in for the day including maintaining schedule of staff availability.
- Assist in the department orientation of new staff, and any minor administrative support as requested
- Adhere to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
- Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
- Adheres to the organization’s policy in regards to absenteeism and appearance
Salary Ranges : $19.50 - $20.50 per hour commensurate with experience.
Job Competencies & Minimum Qualifications:
- HS Diploma/GED Associates preferred; experience accepted as substitute
- 2-5 years of experience in the home care industry; or reception.
- Excellent customer service skills
- Knowledge of home care concepts, practices and procedures for home care programs
- Computer literate
- Excellent verbal and written skills
- Excellent customer service skills
- Able to multi-task and work independently with a great attention to detail
Working Conditions/ Physical Demand:
- Business office environment with phone and computer use.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)