ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide Distinguished Hospitality that aligns with the pillars our mission statement.
- Operate reservation, property management and credit card systems, following all safety and security procedures.
- Maintain accurate cash sheet. Responsible for cash drawer balancing.
- Operate phone system and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message.
- Know emergency procedures and how to respond.
- Never say a guest’s room number or personal information out loud.
- Be knowledgeable of hotel promotions.
- Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants.
- Complete daily reports, audits correspondences etc. as required by your shift.
- Keep lobby and office area clean at all times,
- Set wake-up calls as dictated by your shift.
- Lock and secure area if leaving the front desk.
- Create incident reports for guest injuries / issues when required.
- Ensure all calls are answered timely and in a “scripted” manner.
- Take and record reservations with accuracy. Confirm as requested.
- Resolve guest complaints to exceed expectations.
- Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
- Maintains high standards of personal appearance, hygiene and grooming, which include compliance with the dress code.
- Performs any other duties as requested by supervisor.
Job Types: Full-time, Part-time
Pay: $13.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- On call
- Overtime
Work setting:
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person