ABOUT US
An unwavering pursuit of Excellence in Patient Care, Every Diagnosis, Every Day. This is what we stand for.
CellNetix Pathology & Laboratories is headquartered in the Seattle area in our state-of-the-art Central Processing Laboratory. As one of the largest AP labs in the United States, with over 300 staff members and 60+ distinguished Pathologists, we offer some of the most technologically advanced resources and service menus in the region. In addition, our cutting-edge Molecular Laboratory with next-generation sequencing offers groundbreaking personalized medicine testing. Our lab continues to grow in technology and scientific advancement while offering our employees a wide array of training and career progression pathways in Administration, Laboratory and Hospital Support, Histology, Cytology, Infectious Diseases, Molecular, Grossing and more. If our mission of patient care resonates with you, Come Grow With Us in Pursuit of Excellence.
Position Summary:
The IT Field Engineer is responsible for providing on-site technical support and services to remote locations/clients, ensuring the optimal performance of their IT systems. This role involves diagnosing and resolving technical issues, installing and configuring hardware and software, and offering proactive maintenance to prevent future problems. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a solid understanding of IT infrastructure and systems.
Position Schedule: M-F, Day Shift
Essential Duties:
- Work closely with the IT team to collaborate and coordinate on projects and operational support and deliver timely and completed tasks
- Travel to client sites to provide technical support and resolve issues.
- System build, installation, configuration, troubleshooting, and administration
- Test and debug solutions to ensure quality delivery of solutions
- Maintain accurate records of all site visits, technical issues, and solutions provided.
- Communicate with users, clients, and vendors to provide status of work effort and to coordinate priorities
- Remote assistance of some work or management tasks
- Respond to and resolve Incidents according to service level agreements and identify and resolve root problems
- Contribute and maintain IT knowledge base
- Maintain accurate records of all site visits, technical issues, and solutions provided.
- Train end users and co-workers on subject matter expertise
- Participate and coordinate process improvement opportunities
- Other related duties as assigned