Location: Georgia
Position: Director of Warehouse Operations
Reporting To: SVP of Logistics
Our client is a global leader in multi-product home décor providing more than 60 years’ experience in the industry. They are experts in design, development, sourcing, supply chain efficiencies, customer service, e-commerce fulfillment and sales. They offer exceptional service to retail partners while responding quickly to the ever-changing needs of the marketplace. As a Director of Warehouse Operations, you will be a decisive decision-maker with demonstrated success in making timely and informed decisions to keep the organization moving forward.
Responsibilities:
- Work closely with all supply chain operation, finance, and sales teams under the guidance of the executive leadership.
- Identify internal process issues to improve service and cost reduction.
- Optimize warehouse and distribution processes.
- Ensure product supply meets customer demand through the management of inventory.
- Own order exceptions and ensure timely delivery for urgent customer requests.
- Be on the warehouse floor at all times observing and communicating with employees.
- Responsible for building and sustaining a favorable safety, engagement, and efficiency culture.
- Oversees inventory control, order management, packing, QA, picking, and pre-pack operations.
- Collaborates with sales and PO departments to ensure merchandise availability and establishes desired inventory threshold to meet demand.
- Ensure that all inventory is maintained and accurately reported throughout the network.
- Partner with side leaders to forecast labor needs and schedule shift coverage to meet demand.
- Apply 5S/Process Excellence/Lean Methodology to increase the effectiveness.
- Develop a “cost to serve” database for each warehouse and 3PL.
- Provide project management support for onboarding additional TNC warehouses and new 3PL partners.
- Create and maintain SOPs.
- Create RFI, RFP, and RFQs.
- Perform ROI, P&L, & operational analysis.
- Assist with developing new processes while providing insight and feedback to help move the company forward.
- Work cross-functionally with other departments to assist with achieving company goals.
- Be a People Leader.
- Bring a teacher mentality to our team and look to push our team in the right direction.
Qualifications:
- Minimum of 3 years working in operations in a 3PL warehouse provider.
- OSHA Compliance
- Six Sigma (Green Belt) and Kaizen Projects.
- Inventory Accuracy and Location Accuracy % are at or above industry standards.
- Drive QA standards via the implementation of KPIs and SOPs.
- Weighted Cost per Unit.
- All-in Cost per Unit.
- Service Fill Rate Percentage.
- Safety Initiatives
- RFP and execution of WMS, 3PL, and additional warehouses
- Strategic Savings via long-term projects and vertical integrations
- Ability and desire to stay ahead by finding new ways to enhance the customer experience.
- Be a curious-minded individual who solves business problems by tackling key challenges immediately.
- Work closely with HR and Other Leadership on developing and growing your team and scope.
- Finding new ways to maintain customer satisfaction when shipments are delayed or running behind schedule.
- Showed success in making timely and informed decisions that keep the organization moving forward.
Education & Experience:
- Previous job title of Senior Operations Manager, Director of Operations or General Manager in a retail or e-commerce 3PL warehouse provider.
- Bachelor's or master’s degrees in supply chain management, warehousing, fulfillment, economics, business administration, project management, or a similar field..
- Bilingual-English/Spanish- Plus
- 6+ years experience using Excel
- 5+ years of experience or technical background in WMS.
- Knowledge of ERP and TMS is preferred.
- 5+ years of experience in an industry-related field.
- Experience in creating data, analyzing metrics, and data-driven decision-making.
- Proven ability to design and execute a supply chain strategy.
- Strong negotiation and interpersonal skills.
- Strong written and oral communication skills.
- Up to 10% travel required.
- Curious mindset with proactive and robust analytical and organizational skills.
- Excellent multitasking and time management skills are needed.
- Manage carriers and vendors with expected timelines and proposal management.
- Work and create strong relationships with internal and external stakeholders.
- Ability to discuss and execute ROIs and business proposals.
Compensation & Benefits:
Salary: $145,000 up DOE
Medical
Dental
Vision
Note: This is a full-time position with competitive compensation and benefits package.
Job Type: Full-time
Pay: $145,000.00 - $150,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Education:
Experience:
- Warehouse Management: 5 years (Required)
Language:
- Spanish (Preferred)
- English (Required)
Ability to Relocate:
- Midway, GA 31320: Relocate before starting work (Required)
Work Location: In person