Description:
Position Summary: The Food Runner is responsible for delivering the correct food to each guest in a timely and professional manner, as well as being a liaison between the front of house and heart of house.
Duties and Responsibilities:
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Familiarizes with service standards for the restaurant, especially table setups, beverage service and pre-bussing of tables.
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Stocks all mise en place before, during and after service to ensure that the service team has all the tools necessary to fulfill their roles.
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Monitors and ensures cleanliness of all place settings, tabletops, seats, and floor.
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Leaves money or guest checks on tables.
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Works closely with the chef to prepare all garnish, underliners, and special plating setups.
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Must have intimate familiarity with all menu items to ensure items that leave the kitchen are prepared accordingly and presented as planned.
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Transports all food items from the kitchen to the guest both through hand-carried technique or with trays when appropriate.
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Organizes and polishes plates and serving utensils in the expeditor station. Explains in detail all food items to the guest.
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Assists the Server with tasks with the end goal being the guest’s satisfaction.
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Communicates with host for seating needs and any guest service issues.
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Maintains health code standards.
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Works with safety as a priority and follows department and company safety standards.
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Respond to guest requests.
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Ensure all dishes match the dupe including modifiers and special requests.
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Check quality of plate presentation and garnish as necessary.
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Communicate with wait staff regarding guest requests.
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Set up the line for service of each meal period.
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Complete opening/closing & weekly side work duties.
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Any other duties assigned.
Requirements:
Physical Requirements:
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Must be able to stand, walk, lift, and bend for extended periods of time.
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Must be able to bend and lift up to 40 lbs.
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Role may include job duties or tasks requiring repetitive motions.
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Exposure to hot kitchen elements or cleaning materials.
Skills/Experience:
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At least two years working as a food runner in a high volume and/or fine dining establishment. Experience in a fine dining restaurant or membership-based company a plus.
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Ability to effectively deal with internal and external customers and staff, some of whom will require elevated levels of patience, tact, and diplomacy.
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Ability to work evenings, weekends, and holidays, as needed.
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Must have valid, non-expired Food Handlers’ card.