At Thrive, our Retail Sales Associates are the entry point to provide our customers with a superior buying experience. You’ll use your cannabis knowledge to help consumers of all levels find the best product for them. Retail Sales Associates operate in an all-encompassing role to serve within all retail positions on the shift. You can think on your feet, have high attention to detail, and excel in a team.
Responsibilities:
● Welcomes customers as they enter the facility
● Accurately utilizing the Company’s Point of Sale system
● Navigates sales through cross-selling and up-selling opportunities
● Maintains required average order goals by shift and/or location
● Provides excellent customer service to all guests in the facility
● Communicates with all dispensary agents to facilitate an efficient traffic flow to maximize sales and customer satisfaction
● Accurately and efficiently fulfill in-store and online orders
● Ensure accurate order information, both physically and electronically
● Obtains the appropriate identification documents from each patient/customer at every visit, ensuring the validity of their identification through our desktop verification solution ● Manage inbound and outbound calls with knowledge and efficiency
● Identify and address customer needs with a goal of satisfaction
● Provide expert answers to questions about products, pricing, and availability ● Provides educational materials and resources for customers as needed
● Promotes a work environment that is positive, customer-service oriented, and compliant with established laws and regulations and Company policies and procedures
● Prepares customer online and in-store orders, if assigned
● Maintaining clean and tidy facility areas
● Maintains appropriate knowledge of all applicable state and local laws and regulations, as well as processes following The Cannabis Compliance Board and Dispensary policies and procedures
● Adheres to state regulations on purchase limits
● Other duties as assigned by Retail Store Manager
Qualifications:
● Excellent customer service skills
● Sense of urgency and ability to maintain high energy
● Great listening skills and ability to take direction from individuals in higher-level positions
● The motivation to stay current on new inventory and products in the store
● Actively seeks out development opportunities to improve the quality of sales
● Maintains knowledge of all cannabis, related products, and services offered
● Confident, proactive, and willing to take on challenges
● Ability to work in a fast-paced and ever-changing environment
● Excellent verbal and written communication
● Attention to detail, effective time-management, and ability to multitask ● Proficiency in Mac-based software and internet navigation
● Must be able to obtain work cards at all times
Physical Requirements:
● Ability to be on your feet up to 10 hours
● Ability to lift up to 50 lbs when needed
● Ability to sit, bend and stand for extended amounts of time
● Ability to be in front of a monitor throughout the shift
Requirements:
● Must be age 21 or older
● Ability to obtain required state and city work cards
● High school diploma or equivalent
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
Education:
- High school or equivalent (Required)
Experience:
- Retail sales: 2 years (Required)
License/Certification:
- Cannabis Agent Card (Preferred)
Work Location: In person