WORK ENVIRONMENT: Open cubicles, professional office, business casual dress code
CANDIDATE RESPONSIBLITIES:
** Conduct Central Abuse Hotline Record Search for owner/operators in FSFN System of child care programs at renewal to license.
** Demonstrate proficiency in using Child Care Regulation computer application (CARES) and other programs and databases (e.g., Outlook, MS Office) in order to complete assigned tasks.
** Greet child care clients, providers and the public by phone, email and in person. Direct them appropriately, handle routine requests and provide general information.
** Date stamp incoming mail and other documents. Distribute to appropriate staff. Process outgoing mail daily.
** Complete electronic check logs and send licensing fees to Fiscal daily; follow Regional policy.
** Send electronic Inquiry Packets to clients and maintain log.
** Check voice mail throughout the day and take messages. Distribute to appropriate staff.
** Check email throughout the day and respond appropriately. Forward as needed.
** Prepare travel vouchers timely for Child Care Regulation staff.
** Inventory office supplies monthly. Request or prepare requisitions
** Prepare and mail renewal packets for child care facilities and family day care homes 90 days prior to the expiration date.
** Assist Child Care Regulation staff in setting up new files, maintain and organize licensing files on ongoing basis.
** Assist in administrative actions, organize legal files and maintain documents for court actions.
** Assist with public events, mail outs, trainings and provider meetings.
** Follow all policies and Child Care Regulation Program policies, particularly in data security, confidentiality of protected information, and access to background screening documents.
EDUCATION / SKILLS
** Must have a High School Diploma or equivalent
** Proficient using a computer
** Excellent Customer Service Skills (professional office)
Job Type: Contract
Pay: $15.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Customer service: 2 years (Preferred)
- creating and using electronic files and document management: 2 years (Preferred)
- distributing phone messages and incoming mail: 2 years (Preferred)
- office supply inventory and ordering: 2 years (Preferred)
- processing travel vouchers: 2 years (Preferred)
Ability to Commute:
- Jacksonville, FL 32211 (Required)
Work Location: In person