Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns with patience and professionalism
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Coordinate with housekeeping to ensure rooms are clean and ready for guests
- Perform night audit duties as needed
Qualifications:
- Previous experience in guest relations or hospitality management preferred
- Multilingual skills are a plus
- Familiarity with front desk operations and hotel procedures
- Knowledge of phone systems and phone etiquette
- Strong customer service skills with the ability to handle difficult situations calmly
- Excellent communication and interpersonal skills
- Detail-oriented with strong organizational abilities
Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hotel industry
If you are passionate about providing exceptional customer service, have a strong attention to detail, and enjoy working in a dynamic environment, we would love to hear from you. Apply now to join our team as a Front Desk Agent!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 10 – 39 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work setting:
Ability to Relocate:
- Buffalo, NY 14218: Relocate before starting work (Preferred)
Work Location: In person