Join our Team as a Member Support Specialist
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where you can make meaningful impact? If so, we invite you to apply for the position of Member Support Specialist (Front Desk).
Member Support Specialists serve as a first-line customer contact for member inquiries in person, by phone, and the ticketing system. Front desk team members manage product sales, electronic lockbox sales and support, membership record administration and billing inquiries.
Specific Responsibilities:
- Primary on front-desk coverage including greeting and guiding guests to their respective meetings within the building, maintaining updated sign in sheets, opening and closing the building and various related administrative tasks.
- Manages association lockbox program to include ordering lockbox inventory, programming and training new members on the lockbox system, and processing the return of defective lockboxes to the vendor.
- Assists members with purchases from REALTOR® store for both in person and online orders.
- Promptly answers queue calls and responds to membership inquiries as requested.
- Processes requests for letters of good standing to other REALTOR® associations.
- Updates member profiles and statuses according to membership policy.
- Performs account and contact audits on an ongoing basis.
- Manages all shipping and receiving including courier, UPS, USPS, et al.
- Ensures adequate front desk coverage either independently or in coordination with supervisor.
- Partners with team members for real estate broker and appraisal license renewal cycle audits for all members and updates membership records accordingly.
- Partners with team members to ensure NAR educational requirements are met by the triennial due date.
- Performs general administrative functions for membership, special projects, and events.
- Contributes to team effort by accomplishing related results as needed.
- Participates in special projects at the request of Director of Membership/VP of Professional Services.
Competencies:
- Ability to effectively serve all members - adjusting for various personality types.
- Excellent communication skills; written, verbal, and listening.
- Diplomacy and confidentiality; proper phone etiquette.
- Organized, adaptable, and detail oriented.
- Stress management/composure.
- Technical capacity/MS Office applications, membership management software, and all in-house communications tools
- Able to handle multiple tasks simultaneously.
- Able to sustain upbeat attitude toward members.
- Experienced in customer service.
- Exhibits a professional countenance and demeanor