Job Description
Maintains an inventory of vacancies, reservations and room assignments.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Knows room locations, types of rooms available, and room rates.
Registers arriving guests and assigns rooms.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinates guest room maintenance work with the engineering and maintenance division.
Uses persuasive selling techniques to sell rooms.
Knows daily activities and meetings taking place in the hotel.
Reports any unusual occurrences or requests to the manager or assistant manager.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest check-outs and handles monetary transactions.
Maintains customers’ privacy.
Maintains a high level of professional appearance and demeanor.
Performs other duties as assigned.
Qualifications:
High school diploma or equivalent.
Previous hotel-related experience preferred.
Ability to communicate with public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Skilled in the use of front office equipment, computer software, keyboarding, key machine, etc.…
Knowledge of proper telephone etiquette.
Ability to work a flexible schedule, including weekends and holidays
Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
COVID-19 considerations:
To keep our Front Desk Staff as safe as possible we have installed plastic barriers, provided mask, gloves and hand sanitizers
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Overtime
- Weekends as needed
- Weekends only
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Hotel Experience: 1 year (Required)
- Front Desk: 1 year (Required)
- Night audit: 1 year (Required)
Ability to Relocate:
- Bakersfield, CA: Relocate before starting work (Required)
Work Location: In person