About us
We are agile, professional and fast-paced.
Our work environment includes:
- Modern office setting
- Fun
- Growth opportunities
- Casual work attire
- Safe work environment
- On-the-job training
- Provide exceptional customer service to Residential and Commercial customers via phone, email, and chat.
- Assist customers with inquiries, concerns, and requests.
- Maintain customer records by updating account information in CRM program.
- Collaborate with other departments to ensure customer satisfaction.
- Follow communication procedures, guidelines, and policies.
Requirements:
- Excellent communication skills in both English and Spanish (verbal and written)
- Previous experience in customer service or sales is preferred
- Strong data entry and computer skills
- Knowledge and experience (1-3 Years) in the_ Trades_ (Plumbing, Cesspool, HVAC and Electric)
- Knowledge of phone etiquette and professional communication skills
- Bilingual proficiency in Spanish and English is a plus
- Knowledge and Experience using CRM program_ SERVICE TITAN_ (1-3 yrs)
We offer competitive pay rates and benefits. Join our team of dedicated professionals who are committed to providing outstanding customer service. Apply now!
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience level:
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Work Location: In person