Overview:
Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!
We are seeking a talented Sales Supervisor for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.
You’ll join a team backed by more than 120 years of delivering top-notch service, and you’ll be a key player in maintaining our reputation as the best in pests.
Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes!
Responsibilities:
At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams.
Our Sales Supervisor is key to supporting our agents, field offices and customers alike. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.
You will…
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Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries
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Conduct regular team meetings to improve skills, share best practices and deliver key communications
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Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies
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Work directly with other supervisors to ensure reliability and teamwork for the department
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Exercise consistent independent judgment and discretion in matters of significance
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Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions
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Support the continued growth of the Sales department through continuous process improvement initiatives
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Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan
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Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals
We Offer…
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A Competitive Compensation package with bonus potential
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Comprehensive benefits package including medical, dental, vision & life Insurance
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401(k) plan with company match, employee stock purchase plan
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Paid vacation, holidays, and sick time
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Employee discounts, tuition reimbursement, dependent scholarship awards
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Inclusive training programs as the industry leader
Why Orkin?
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Founded in 1901, Orkin Pest Control is a global residential and business service provider
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Consecutive years of improved earnings with over 2 million customers
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Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA
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Orkin’s National Contact Center is a high-energy, fun and collaborative work environment with strong management
Are you ready to be an Orkin Pro?
Qualifications:
What’s required
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High School/GED
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At least 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment
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At least 2-4 years of experience leading a remote team
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Ability to pass a background and drug screen
Work from home requirements
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Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
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A workspace with adequate furnishings (e.g., a desk and chair) and lighting
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Minimum of 20 mbps upload and 50 mpbs download, high speed internet connection with the ability to hard wire directly to a modem
What you’ll need
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Excellent interpersonal and communication skills
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Demonstrated ability to prioritize tasks and manage time efficiently
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Proficient in Microsoft Office
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Comfortable working in a high-volume role
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Basic computer skills in various software and web-based applications
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We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer