Description:
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
Benefits:
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Medical Insurance- multiple plans to choose from
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Dental & Vision Insurance
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Short Term Disability & Long-Term Disability Options
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Life Insurance
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Generous PTO plan
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Paid Holidays
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401K
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401K match
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Competitive Pay
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Answer incoming calls and respond to customer’s billing questions
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Management and resolve customer billing complaints
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Identify and escalate issues to supervisors
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Research required information using available resources
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Research, identify, and resolve customer complaints using applicable software
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Route calls to appropriate resources
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Document all call information according to standard operating procedures
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Recognize, document, and alert the management team of trends in customer calls
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Follow up customer calls where necessary
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Complete call logs and reports
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Other duties as assigned
Requirements:
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High school diploma or equivalent
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Proficient in relevant computer applications
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1-3 years of experience in a call center environment
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Knowledge of customer service practices and principles
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Excellent data entry and typing skills
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Superior listening, verbal, and written communication skills
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Ability to handle stressful situation appropriately