Job Store Staffing is seeking a Customer Service Representative for a local HVAC company in the Broomfield area.
Pay: $18.00-$20..00 per hour
Hours: Training Mon-Friday for first 6-8 weeks; then Wed-Sunday
Rotating shift between hours of 7AM - 6PM
Location: Broomfield
Type: Temp-to-Hire
Customer Service Rep Responsibilities:
- Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times
- Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation
- Respond to incoming inquiries related to sales products from current and potential customers with courtesy, converting calls into scheduled sales leads
- Make recommendations based on customer needs through education of service and product offerings
- Follows Customer Care “Call Scripts” for quality and efficient responses to customers when required
- Maintain required daily call counts to meet daily, weekly and monthly quotas
- Maintain complete, accurate and updated information in the customer database
- Work with Dispatch to schedule service calls and debrief technicians with accurate customer information when necessary
- Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently
- Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained
If you're interested, please APPLY and a Recruiter will get in touch with you shortly.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Relocate:
- Broomfield, CO: Relocate before starting work (Required)
Work Location: In person