The Front Office Staff is responsible for a variety of activities in the office, including filing, answering the phone, organizing documents, basic bookkeeping, scheduling, and following up on appointments in a professional and timely manner.
Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Greeting patients at the time of check in at the front desk.
- Answer and direct multiple phone lines in a timely manner, including checking voicemails throughout the day.
- Process patient payments and balance cash drawer daily.
- Schedule, reschedule and confirm patient appointments.
- Work within multiple websites to verify insurances for patient appointments.
- Assist with patients checking out after appointment with provider, scheduled follow-up appointments, hand out any paperwork that the patient needs such as labs, orders, etc.
- Manage assigned task lists.
- Work as a team with other co-workers to complete tasks.
- Any other duties or responsibilities the front office staff may be assigned.
Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required.
Minimum Education (or substitute experience) required:
- High School Diploma or equivalent (GED).
Minimum Experience Required:
- Knowledge of medical terminology desired.
- Successful completion of a medical front office program or on the job training with an emphasis on customer service.
Minimum Knowledge and Skills Required:
- Bilingual in Spanish preferred.
- Duties require professional verbal and written communication skills.
- Understanding of principles and practices of the organization, planning, records management and general administration.
- Dependability, adaptability and confidentiality are necessary attributes.
- Ability to work with clinical staff and handle direction from more than one provider.
- Basic money handling knowledge.
- Commitment to the concepts of preventative health care and team approach to health care delivery.
Salary Range: $17.00-$19.00 an hour