We're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. But that's just the beginning. We're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry.
At AutoNation, we're not just interested in keeping up with the times - we're dedicated to leading the charge. We're passionate about innovation and pushing the boundaries of what's possible, all while keeping our customers, coworkers, and communities in the driver’s seat. We believe that together, we can create a brighter future for everyone.
So what do you say? Are you ready to be part of something big?
The Service Appointment Team Lead reports to the Service Appointment Manager and is responsible for overseeing, providing support and motivating a team of Service Appointment Coordinators in a high volume call center environment, servicing inbound/outbound calls for multiple AutoNation dealership locations in order to provide a great customer experience.
-
Establishes relationships with customers, Service Managers, and Service Advisors.
-
Assigns outbound task to Service Appointment Coordinators.
-
Ensure customers' expectations are being met throughout the process.
-
Consistently strive to improve and understand all organization services, product knowledge skills, phone and conduct training as necessary.
-
Provide for and facilitate the recruiting, selection, on boarding and training of associates; planning/scheduling/assigning, monitoring and appraising job results and associate performance; and the coaching, counseling and disciplining of associates so as to develop and retain a qualified workforce.
-
Demonstrates behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
-
Adheres to all company policies, procedures, and safety standards.
-
Must meet company’s requirements for employment.
-
High school diploma or equivalent.
-
Previous call center experience required.
-
Pervious management experience preferably in a high call volume environment.
-
Extensive customer service, sales, or telemarketing experience.
-
Excellent communication and interpersonal skills.
-
Ability to read and comprehend instructions and effectively communicate information.
-
Professional personal appearance.
-
Advanced personal computer with the ability to manage multiple applications at once, and Microsoft Office skills including Teams.
-
Demonstrated ability to multi-task and excellent organizational skills.
-
Normal office environment.
-
Prolonged periods of sitting.
-
Prolonged periods of personal computer usage and data entry.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.