Position Title: Concierge
Department: Front Desk Concierge
Exempt Status: Hourly / Non-Exempt
Supervisor: Hospitality Director
GENERAL SUMMARY:
The Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction, and other appropriate assistance to residents, staff, guests and vendors. Performs a variety of clerical duties as assigned.
PRINCIPLE DUTIES:
Essential Job Duties (Other duties will be assigned as needed): Must be willing and able to do the following
- Opens and closes the front desk and properly secures all files, keys, and equipment in the office area
- Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them.
- Accepts and records, as directed, reservations, appointments, cancellations.
- Confirms scheduled transportation and event registration with residents
- Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community
- Other duties as assigned
QUALIFICATIONS:
- Ability to communicate efficiently in English using proper grammar in a pleasant manner
- Typing and experience with Microsoft Office software
- Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completely
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
- Seventy-five percent (75%) of the workday is spent standing intermittently, and bending
- Must be able to lift and carry up to twenty (20) pounds. Requires manual coordination to operate switchboard, computer, and other business equipment
- Requires continuous mental and visual attention to diversified operations
- Must be able to function efficiently despite distractions and interruptions
- Communicates orally and/or in writing with residents, coworkers, families, and general public
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Overnight shift
- Weekends as needed
Experience:
- Customer service: 2 years (Required)
Work Location: In person