Dialog Direct, a Qualfon company, is hiring immediately for customer service professionals to work from home (100% remote) fielding inbound calls from our customers, pharmacies, and doctor offices regarding patient pharmacy benefits. Our Customer Service Representatives will have virtual paid training from their home in Ohio.
Hourly pay rate - $14/hr
Our Mission
Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
- Further your education and earn a college degree through our Qualfon University program
- Free access to personal and professional support through the Qualfon care coaches program
- Medical, dental benefits, vision and life & accident insurance for full-time employees
- Competitive wages
- Opportunities to earn additional income through incentives
- Paid time off
- Paid Training
- Employee discounts
- We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
- Dialog Direct is dedicated to ensuring all team members have Fun@Work!
What you will be doing
- Answer incoming calls and assist customers, pharmacies, and doctor offices.
- Research information in databases to resolve customer service issues
- Maintain composure in escalated situations
- Operate accurately and efficiently in a fast-paced environment
- Handle multiple responsibilities at one time
- 100% attendance during training
Work at Home Requirements
- Must live in the following counties in Ohio: Adams County, Allen County, Ashtabula County, Belmont County, Brown County, Carroll County, Clinton County, Crawford County, Erie County, Fayette County, Gallia County, Guernsey County, Hancock County, Hardin County, Highland County, Holmes County, Huron County, Jackson County, Jefferson County, Lawrence County, Lucas County, Mahoning County, Meigs County, Monroe County, Pike County, Portage County, Richland County, Ross County, Scioto County, Trumbull County, Tuscarawas County, or Vinton County.
- Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
- Operation system – Windows 10 or newer
- Webcam-Video available
- The computer must have at least 4GB of RAM and a Processor speed – i3 4th generation or better
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
- Upload speed of 3Mbps; Download speed of 10 Mbps
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss
- Latency under 100ms
- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
- All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
- 2nd computer monitor or 1 monitor 32" or larger (TV's are compatible).
What skills you will need
- At least 1 year of Customer Service experience required.
- Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
- Excellent verbal, written, and listening skills
- Professional and articulate voice
- Ability to multi-task in several computer applications at once while holding a conversation with a customer
- Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
- Computer savvy and can resolve minor technical issues with minimal assistance
- Basic math skills required
- Ability to problem solve
- At least 18 years of age or older
- High School Diploma or GED
Additional Information
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/
Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.
Contact qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations.
Call center position hiring immediately!
Job Type: Full-time
Pay: $14.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
- Work from home
Experience level:
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- No nights
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Work setting:
Application Question(s):
- This position requires a Windows operating laptop/computer (NO tablets, Chromebooks or Apple/Mac products). Do you currently own one or can obtain?
- This position requires high speed internet with an Ethernet connection (NOT WIFI). Do you currently own an Ethernet wire, or can you obtain one?
- This position requires a webcam to be used occasionally. Do you currently own a webcam, or can you obtain one?
- Must live in the following counties in Ohio: Adams County, Allen County, Ashtabula County, Belmont County, Brown County, Carroll County, Clinton County, Crawford County, Erie County, Fayette County, Gallia County, Guernsey County, Hancock County, Hardin County, Highland County, Holmes County, Huron County, Jackson County, Jefferson County, Lawrence County, Lucas County, Mahoning County, Meigs County, Monroe County, Pike County, Portage County, Richland County, Ross County, Scioto County, Trumbull County, Tuscarawas County, or Vinton County. Do you meet this requirement?
Experience:
- customer service: 1 year (Required)
- insurance billing: 1 year (Preferred)
- work from home: 1 year (Required)
Location:
Work Location: Remote