Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and respond to guest inquiries or requests
- Provide information about hotel amenities, services, and local attractions
- Handle guest check-ins and check-outs efficiently and accurately
- Process payments and maintain accurate records of guest transactions
- Assist with resolving guest complaints or issues in a timely manner
- Maintain a clean and organized front desk area
Experience:
- Previous experience in customer service or a similar role preferred
- Familiarity with phone systems and basic computer skills
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Knowledge of hotel operations and guest relations is a plus
At our hotel, we value our Front Desk Agents as they are the first point of contact for our guests. We are looking for individuals who are friendly, professional, and dedicated to providing exceptional customer service. As a Front Desk Agent, you will play a vital role in ensuring our guests have a positive experience during their stay. Join our team today and be part of creating memorable moments for our guests.
Please note that this position may require working evenings, weekends, and holidays.
If you meet the qualifications listed above and are interested in this opportunity, please submit your resume along with a cover letter detailing your relevant experience. We look forward to hearing from you!
Job Type: Part-time
Pay: From $12.00 per hour
Benefits:
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person