We are looking to find an individual with exceptional Customer Service and Technical Support skills to join a rapidly growing team in a dynamic, supportive and fun team environment. This person is responsible for providing first level support for all incoming help desk calls via phone chat and email, supporting K-12, healthcare, government, and corporate clients. This is a full-time role with various shift requirements from 7AM to 10PM Monday through Friday and is based in Raleigh, NC There is a rotational weekend coverage shift that is required as a part of this position as well, OT WILL BE PAID!
This position pays between $40,000 - $44,000 annually. Pay will be based on experience.
RESPONSIBILITIES:
- Escalate tickets to Level 2 NOC Technicians
- Troubleshoot EMR systems for clients
- Rectify Active Directory issues
- Support client technical issues via phone support
- Diagnose Microsoft O365 issues
- Troubleshoot printers and endpoint devices
- Perform any other job duties assigned to you
QUALIFICATIONS:
- 1-3 years experience working a helpdesk or end user support
- Working knowledge of Active directory
- Working knowledge of Microsoft office
- 1-3 years of Windows OS experience
- Strong Customer service skills
- CompTIA A plus is preferred
- ITIL certification is preferred
Job Types: Full-time, Temporary
Pay: $40,000.00 - $44,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person