Job Description
Organization: Frank Lloyd Wright Trust
Job Title: Guest Services Representative (Seasonal)
Job Type: Part-time (Non-exempt) March through September
Job Location(s): Downtown Chicago, Hyde Park, Oak Park
Salary: $16.50 per hour
Organization Summary:
Established in 1974, the Frank Lloyd Wright Trust organization has evolved over five decades, growing its historic sites, expanding its communications through technology, and serving wider audiences. Its mission: To engage, educate and inspire the public through interpretation of Frank Lloyd Wright’s design legacy and preservation of his original sites for future generations.
Position Summary:
Carry out all aspects of guest services operations, including: guest orientation, tours, retail sales, scheduling, phone reservations, administrative support, coordination of onsite special events, programs, and facility rentals, etc.
Position Duties:
· Deliver quality daily guest experiences and activities including (but not limited to): greet and orient visitors, call and conduct tours, sell and/or distribute audio tour equipment per established procedures, sell retail products and Trust memberships, facilitate programs, events, and special uses of Trust sites.
· Assist in the daily preparation of the sites for delivery of guest experiences including (but not limited to): signage, equipment, event and/or program set ups and housekeeping details.
· Ensure friendly customer service and safety goals that meet organizational objectives.
· Participate in and complete the interpreter training program(s), successfully learning to lead tours.
· Provide organizational support and back up as needed in all areas of department activity
Additional Duties may include, but are not limited to:
· Coordinate, sort and distribute all incoming/outgoing mail and deliveries
· Maintain office supplies, shop, kitchen inventory
· Process general office supply orders
· Provide basic instructions to staff on standard office machine operations
· Assist on inter-departmental projects
Qualifications:
· College degree preferred (current students encouraged to apply!)
· 1-2 years of Customer Service experience
· 0-2 years of Data Entry experience
· Experience in hospitality, museums, or other service industry with proven results preferred
· Comfortable using computer and phone system
· Comfortable speaking in front of large groups
· Ability to travel to visitation sites (weekdays and occasional weekends)
Environment:
House museum sites are multi-level (areas not accessible to the mobility impaired). FLWT is a smoke and drug-free environment and equal opportunity employer.
Job Types: Part-time, Seasonal
Pay: $16.50 per hour
Schedule:
- Monday to Friday
- Weekends as needed
Work setting:
Application Question(s):
- This position requires traveling to multiple locations. Are you willing and able to reliably commute to them? (Oak Park, Chicago, Hyde Park)
- Are you comfortable speaking in front of large groups of people?
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person