Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide excellent customer service, addressing guest inquiries and resolving any issues or complaints
- Assist guests with reservations, room selection, and other requests
- Operate phone systems to handle incoming calls and transfer them to the appropriate department or guest room
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Qualifications:
- Previous experience in guest relations or customer service preferred
- Knowledge of hospitality management principles and practices
- Familiarity with hotel operations and procedures
- Proficient in using phone systems and other office equipment
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Fluency in multiple languages is a plus
Join our team of dedicated professionals in the hospitality industry! As a Front Desk Agent, you will play a crucial role in ensuring our guests have a positive experience during their stay. We offer competitive pay, opportunities for career advancement, and a supportive work environment. Apply now to be part of our team!
Job Type: Part-time
Pay: $17.00 - $18.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
Work setting:
Ability to Relocate:
- Pomona, CA 91766: Relocate before starting work (Required)
Work Location: In person