ACCOUNTS RECEIVABLE/CREDIT AND COLLECTIONS
POSITION SUMMARY:
Applying payments in a timely and accurate manner, and quickly resolving past due payments while exhibiting professional and effective communication skills to ensure an optimal outcome.
PRIMARY RESPONSIBILITIES:
· Provide excellent customer service while handling sensitive financial matters.
· Prepare and send out claims and statements, as needed, to customers.
· Monitor customer accounts for overdue payments and follow up as necessary.
· Maintain accurate records of customer interactions and transactions.
· Process and post customer payments to appropriate accounts.
· Collaborate with other departments to resolve billing discrepancies and address customer inquiries.
· Work with different software systems to process claims, credits, and collections.
· Manage A/R from our customers including collection of past due invoices and deduction management.
· Interact with customers through direct collection call contact and emails for resolution of past due A/R.
· Resolve invoicing issues that arise including pricing discrepancies, carrier claims, rebates, etc.
· Resolve disputed balances or other issues that prevent timely payment.
· Respond to customer inquiries regarding past due accounts; research and provide account information.
· Implement process improvements to eliminate ongoing customer or internal issues that interfere with prompt payment by customers.
· Place orders or credit hold when warranted.
· Perform other duties as assigned.
REQUIRED SKILLS AND EXPERIENCE
· High School Diploma or G.E.D. equivalent, college degree or some college preferred
· Experience in Accounts Receivable
- Excellent computer skills including ability to learn computer software & systems
- Detail-oriented with strong analytical and mathematic skills
- Ability to problem solve and troubleshoot through customer issues
- Proficient in Microsoft Office (Word, Excel, Outlook & OneDrive)
- Ability to make decisions, set priorities and drive goals
- Proficient in English speaking and writing; bi-lingual in Spanish is a plus
- Strong organizational and communication skills
- Work well with others as teamwork is essential for success
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Weekly day range:
Work setting:
Work Location: In person