Job Summary:
Under the direction of the Director of Property and Facility Operations, the Building Security staff will be responsible to answer the switchboard, greet the public and program participants and will be responsible for maintaining a safe and welcoming environment.
Duties / Responsibilities(Will vary depending on shift)
- The main assignment is Cara House. Greet and direct all who enter the building and conduct security checks on all floors of the building at regular intervals.
- Answer incoming phone calls and follow procedures for directing calls to the appropriate staff member.
- Connect persons to the appropriate staff member for assistance using established protocol.
- Follow procedures related to incoming guests (for example, signing in for programs, following procedures for directing guests to the appropriate staff member, etc.)
- Monitor all security cameras as well as all visitors, residents and guests who enter and exit the building. Follow protocol for use of electronic (door buzzer) access.
- Be aware of all movement in and out of the building. Monitor behaviors and possessions going up to apartments and into the Hospitality Center.
- Enact safety plan or Emergency Plan when appropriate.
- Follow On-Call protocol (after-hours emergency or notification protocol)
- Follow procedures for the Apartment Program related to curfew, visitors, etc.
- Keep records as required for the Communication Log Book with appropriate information written clearly and in detail.
- Facilitate communication between staff, visitors, and guests, using the phone, paging system, etc. when necessary.
- Adhere to the agency’s policies and procedures and the personnel manual.
- Maintain appropriate boundaries and keep confidential information regarding employees, volunteers, residents and guests.
- Other duties as assigned.
Qualifications:
- High School Diploma or equivalent. Associate’s Degree preferred.
- Two to five years experience in security and/or customer service.
- Strong communications skills.
- Computer literacy
- Knowledge of agencies, programs, and services in the community.
- Ability to recognize and respond in an emergency.
- Experience working with diverse and challenging consumers
- Ability to interact effectively with the public, volunteers, staff, and program participants.
Essential Functions:
- Ability to work assigned shift on a regular basis.
- Ability to work hours above normally scheduled work hours in an emergency to cover front desk duties.
- Ability to operate the agency phone system in a clear and professional manner
- Ability to take direction
- Ability to take initiative and work independently.
- Ability to effectively handle conflict and/or confrontation in order to reach a resolution satisfactory to all parties.
- Ability to effectively communicate (both orally and in written form) with peers and superiors.
- Ability to represent the agency in a positive, professional and patient manner to all parties with which she/he comes into contact.
- Ability to work with computers including the ability to work with automated output and the ability to enter data in automated systems.
2 days a week, Saturday and Sunday 4 p.m. - 12 a.m.
Job Type: Part-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
Schedule:
- Evening shift
- Night shift
- Overnight shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Schenectady, NY 12307 (Required)
Ability to Relocate:
- Schenectady, NY 12307: Relocate before starting work (Required)
Work Location: In person