Join our team! Wisconsin Institute of Functional Medicine is currently seeking a professional, self-motivated, compassionate and knowledgeable individual to fill the following 32-36 hour week position.
Receptionist - Patient Service Representative
This role will challenge you to show up each day reflecting WIFM’s core values:
RELIABILITY, TEAMWORK, AND INTEGRITY.
The person who will excel at this position has the following traits:
- Maturity
- Self-motivated
- Problem solver
- Manage emotions and represent a calm demeanor
- Team player
- Attention to detail
- Willingness to exceed expectations and take pride in their work
- Punctual morning person
- Has a moral compass
- Wants success for others.
In this role the candidate will be responsible for the following duties and performance requirements:
You will help our patients live well by:
- Answering incoming calls and follow-up on accumulated inquiry forms in a timely, professional, courteous manner to address questions and concerns of current/prospective patients, vendors, and other practice associates.
- Scheduling both new and established patients for appointments, labs, and other services offered by the clinic.
- Greeting and check in/ check out patients for appointments.
- Following up with patient by outbound call, secure portal messaging, and email when appropriate.
- Helping to update and maintain accurate patient charts and records.
- Maintaining operationally adequate supply of supplements for patient needs.
- Working together with team members to address patient needs, scheduling concerns, and operational needs of clinic.
- Utilizing practice EMR system to record daily progress on monthly tracking forms for financial and operational accuracy.
You will use your knowledge, skills, and abilities to:
- Work in a fast-paced environment
- Provide compassionate care to patients
- Display excellent teamwork
- Work under stressful situations with high concentration and energy levels
- Use logical thinking skills to effectively solve problems
- Help maintain a clean, courteous, and professional working environment.
- Work on own initiative
Education Experience:
- Minimum 3+ years of customer service, sales, and/or call center experience.
- Functional Medicine experience is a plus, but not required.
Schedule:
- Day shift / onsite / 7:15 a.m. to 4:30 p.m. - 4 days per week (Fridays Off)
Supplemental Pay:
- Bonus pay based on KPI's (Key Performance Indicators) eligible after 1 year of hire.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Healthcare setting:
Schedule:
Experience:
- Customer service: 3 years (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 3 years (Preferred)
Ability to Commute:
- Appleton, WI 54913 (Required)
Ability to Relocate:
- Appleton, WI 54913: Relocate before starting work (Required)
Work Location: In person