Malloy Automotive is looking for Service Advisors. We are a growing company and have many other positions and opportunities at all of our locations. Ford, GM, Reynolds and Reynolds, and DealerTrack DMS experience is a big plus! Pay is based on experience level. Please contact us for any questions.
Do you have a passion for cars and a knack for building relationships?
If so, then a career as an Automotive Service Advisor might be the perfect fit for you! As an advisor, you'll be the trusted consultant for our customers, helping them understand their vehicle's needs and recommending the best course of action. You'll wear many hats in this role, from detective to diplomat, but one thing's for sure: you'll play a crucial role in keeping our customers happy and their cars running smoothly.
What You'll Do:
- Greet customers with a smile and listen attentively to their concerns.
- Diagnose vehicle problems by asking questions, conducting inspections, and reviewing service history.
- Explain repair options in clear and concise language, ensuring customers understand the costs and benefits of each choice.
- Develop accurate repair estimates and obtain customer approval before proceeding.
- Communicate effectively with technicians, keeping them informed of customer needs and priorities.
- Update customers on the progress of their repairs and answer any questions they may have.
- Process payments and ensure all paperwork is completed correctly.
- Follow up with customers after their service to ensure their satisfaction.
What You Bring:
- Excellent communication and interpersonal skills.
- The ability to build trust and rapport with customers.
- Problem-solving skills and a strong attention to detail.
- Basic understanding of automotive systems and terminology.
- Ability to work independently and as part of a team.
- Proficiency in computer software, including scheduling and accounting programs.
Bonus points if you have:
- Experience in the automotive industry.
- Certifications in automotive repair.
- Bilingual skills.
- Reynolds or DealerTrack DMS experience.
What We Offer:
- Competitive salary and benefits package.
- Opportunity for growth and advancement.
- Positive and supportive work environment.
- The chance to make a real difference in the lives of our customers.
If you're ready to join a team of passionate professionals who are dedicated to providing exceptional customer service, then we encourage you to apply!
We're confident that you have the skills and drive to be a successful Automotive Service Advisor. We look forward to hearing from you!
Job Type: Full-time
Pay: $35,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Professional development assistance
Day range:
- Monday to Friday
- Weekends as needed
Shift:
Work Location: In person