Description:
New England Dermatology & Laser Center has been providing dermatology care to the greater Springfield community for over 50 years. We're looking for an experienced Patient Services Associate, Surgical, with conscientious work ethics & dedication to the team to join our busy specialty practice.
Heavy patient interaction in-person and over the phone. Primary duties include facilitating a positive patient office experience and supporting clinical teams, managing provider schedules (surgeries, excisions, consults, cosmetics, repairs, and follow-up appointments according to specific guidelines), ensuring that patient information is up to date, updating the database to be current, checking patients in and out, scheduling appointments within established guidelines, documenting medical questions for disposition by MD or PA, balancing daily receipts, miscellaneous clerical duties and other related tasks.
Job Type: Full-time
M-F 7a-4p, 40 hours per week (1 hour non-paid lunch)
Schedule:
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8-hour shift
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Day shift
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Monday to Friday
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No weekends
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Overtime and scheduling flexibility may be required to accommodate operational needs.
Work setting:
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In-person. The regular work location will be Springfield.
This position reports to the Surgical Center Supervisor.
Benefits:
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401(k)
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Dental insurance
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Employee assistance program
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Flexible Spending Account
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Free parking
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Health insurance
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Health Savings Account
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Life insurance
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Paid time off
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Referral program
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Vision insurance
Requirements:
High school diploma or GED required. Prior customer service or medical office experience preferred.
Professionalism, courtesy, patience, accuracy, keen attention to detail, good judgment & follow-through, verbal & written communication skills, ability to multi-task, proficiency with electronic health record and Microsoft Office software programs.