Would you like to be part of a fast-moving SaaS team?
Would you like the flexibility to work at our HQ in Cottage Grove, MN or Remote?
If the answers are YES!, this job may be for you.
The Track Implementation Consultant II - Operations role is responsible for working with customers to understand their operational requirements and workflows to translate them into Track system configuration. This role will partner with other Consultants on the team to ensure an overall understanding of the customer's workflow to help customers maximize efficiency and adoption of the Track platform.
This position is a critical element of our TRACK team and ensures customers are delighted with the TRACK software at launch - ultimately ensuring customer retention and expansion.
This person understands the travel and hospitality industry, has a passion for technology, is slightly obsessed with helping customers succeed, and thrives working in a fast-paced, fluid environment. This servant leader will be responsible for ensuring that our customers consistently receive Five Star Customer Experience and leverage our tools and software to the utmost - truly driving customer success.
This is the job for you if you are:
- Self-starter with tremendous initiative and work ethic
- Excellent communicator and collaborator with other functional teams
- Desire to be a high-impact player at a product-driven company
- Ability to embrace change and someone who is a fast learner
- Creative and critical thinking abilities
- Ability to be detail oriented within a high-paced environment
- Passionate about technology
About the TravelNet Solutions Team:
Our mission is transforming how hospitality works. Every day we strive to solve the most difficult technology and workflow challenges, and we collaborate to provide solutions to help our customers in the hospitality industry become more efficient and profitable. Our goal is to become our customer's business concierge. It all starts with one question; how can we help you?
Our three
Core Values reflect the behaviors that shape the tone of how we work with each other, our partners, and our customers.
Serve Others: We nurture growth to help others succeed.
Grit: We take ownership and never give up on what matters most.
Create the Future: We innovate to disrupt the status quo.
Why join our winning team?
- We are a growing, fast-moving dynamic team that collaborates with each other in order to achieve continued growth and success.
- We are a portfolio company able to work with our customers to be that one vendor solution for SaaS technology, marketing, and distribution.
- We are reshaping the industry and the way it thinks about technology and service.
- Full medical dental and vision package
- Unlimited Paid Time Off
- Unlimited access to professional training and development
- Health Savings Account with up to a $2,000 annual match
- Flexible work environment
- Free life insurance and Long Term Disability
- Availability of Flex Spending Accounts
- Retirement with employer match
- Free snacks and soda in the office
- $150 each quarter Gift for all TNS employees
- Competitive wages
- Work with an amazing team
Do these responsibilities describe what you like doing?
- Work with the project team on assigned implementation projects with the client to truly understand their business needs, how they perform day-to-day functions, and overall business operations to partner with our clients
- Provide configuration and setup recommendations to the client for best utilization of our software
- Coaching and training TRACK Implementation team members on the system and how to appropriately implement each module of the software as well as new features that are released in the software
- Troubleshooting issues as they arise in the implementation process ensuring the project continues on time, on budget, and accurately
- Run Quality Assurance testing on all modules prior to releasing to the client for testing, prior to launch and prior to any team member traveling out to an on-site implementation
- Professionally communicate with the Director and other resources such as the Product and Engineering
- Report on new items that come up as a request (from the client or from internal (team members) or as a bug, new features or functionality, to help identify where resources should be allocated and which items to prioritize in the work queue
- Offer and maintain exceptional customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs as well as the hospitality industry
- Work with clients and leadership to proactively develop and implement best practices, standards, processes, methodologies, and metrics in support of organizational objectives
- Identify areas of growth for better implementations and customer satisfaction with the adaptation of TRACK both with the customer and internal staff
- Travel to meet with customers and lead implementations as necessary
- Other duties as assigned
What are some must-haves?
- Bachelor’s degree or an equivalent field or discipline required
- 2-3 years of hospitality and/or software industry experience, directly related to the duties and responsibilities specified required
- Must be passionate about the success of the customer
- Must possess a desire for continual improvement on all duties and responsibilities specified
- Excellent written and verbal communication skills
- Self-motivated, able to apply best practices, and contribute to continual improvement initiatives
- Must be able to train others with strong presentation and facilitation skills
- Diligent work ethic and efficiency
- Ability to work in a very fast-paced growth environment with ease
We are an Equal Opportunity Employer
We celebrate the diversity of thought, culture, and background and we are committed to creating an inclusive environment.