**Overview:** We are seeking a friendly and organized Front Desk Agent to join our hospitality team at a luxurious resort. As a key representative of our hotel, you will be responsible for providing exceptional guest services and ensuring a warm welcome to our resort. The ideal candidate will possess a strong understanding of hospitality and excellent communication skills, with the ability to work effectively in a fast-paced environment. **Duties:** - Greet guests upon arrival and check them in or out of their rooms - Answer and manage phone calls and messages, providing accurate information to guests - Utilize hotel phone systems to manage room assignments and guest requests - Process guest payments and handle any financial transactions - Perform night audit duties, ensuring all financial records are accurate and up-to-date - Provide exceptional guest services, including answering questions and addressing any concerns - Handle guest complaints and resolve issues in a professional and courteous manner - Maintain the front desk area, ensuring it is clean, organized, and welcoming - Collaborate with other hotel staff to ensure seamless guest experiences - Speak multiple languages to accommodate guests from diverse backgrounds - Demonstrate a strong understanding of hospitality management principles and practices **Skills:** - Proficiency in front desk operations - Excellent phone etiquette and communication skills - Ability to work effectively in a bilingual or multilingual environment - Strong knowledge of guest services and hospitality management - Experience with night audit procedures - Familiarity with resort operations and hospitality management practices - Ability to operate hotel phone systems and other technical equipment - Excellent hospitality skills and a commitment to delivering exceptional guest experiences - Ability to speak multiple languages - Organizational and time management skills to manage multiple tasks and responsibilities
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
Schedule:
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Denton, TX 76207 (Required)
Ability to Relocate:
- Denton, TX 76207: Relocate before starting work (Required)
Work Location: In person