Customer Service Manager
Universal Beauty Products Inc. Glendale Heights, Illinois, United States
This position will oversee and ensure timely, accurate completion of customer service and order processing duties
Job Responsibilities:
· Oversee key daily Customer Service tasks
· Order Entry
· Invoicing
· Timely Order Delivery
· Hire team members, train/develop them, and evaluate performance
· Builds strong and cohesive relationships, promotes teamwork, and resolves conflict among customer service staff
· Develops systems and procedures which maximize employee productivity and efficiency while delivering excellent customer service to internal and external customers
· Escalation resource for customer complaint and order issue investigations and resolutions
· Ensure consistent and timely availability of requested daily activity/sales reports
· Monitor and review team performance metrics to ensure consistent task execution
· Continually upgrades leadership and management skills through self-education, company sponsored training and other available resources
· Develops and maintains thorough knowledge of EDI portals and other order processing/handling tools. and acts as a main resource for customer service staff
· Remains knowledgeable and up-to-date on product changes and developments
· Continually builds good customer relations
· Other duties may be assigned from time to time by the manager
Requirements:
· Strong written and verbal communication skills (English)
· Solid work ethic, ability to multi-task,
· Ability to provide constructive and disciplinary feedback to team members
· Approachable, pleasant, and focused attitude. Results-oriented professional who respects and values team members
· Proficiency with Microsoft Office, SAP, and EDI portal tools
Qualifications
· Bachelor's degree or equivalent experience
· 3+ years' of customer service
· Excellent written and verbal communication skills
· Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Microsoft Office: 3 years (Preferred)
- SAP: 3 years (Preferred)
Ability to Commute:
- Glendale Heights, IL 60139 (Required)
Work Location: In person